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Shipping policy
Last updated: 19 October 2026
1. Delivery area
CAMA delivers webshop orders in Belgium only. No delivery is made outside Belgium. There is no on-site pickup option.
2. Delivery methods and costs
Orders are shipped with bpost, to a pickup point or to your home. A tracking number is sent by email as soon as the parcel is picked up.
| Delivery method | Cost (VAT incl.) |
|---|---|
| Pickup point | €4.99 |
| Home | €5.99 |
Free delivery from €50 of purchases, for both delivery methods (pickup point and home). The exact costs are shown at checkout before the order is confirmed.
3. Delivery times
| Step | Indicative time |
|---|---|
| Preparation and dispatch | 1 to 3 working days |
| Transit | 1 to 2 working days |
These times are indicative. A late delivery does not give the right to compensation, but if the delivery has not taken place within 30 days of the order, the consumer may cancel the order and obtain a full refund of the sums paid.
4. Transfer of risk
The risk of loss of or damage to the products passes to the consumer when the consumer, or a third party designated by the consumer, takes physical possession of the products (art. VI.44 CEL).
5. Damaged parcel or breakage
Our bottles travel in packaging designed for glass. In case of damage:
- Note your reservations with the courier if the damage is visible on receipt (or refuse the parcel).
- Report the damage to CAMA within 48 hours of receipt, by email to shop@cama.beer, with photos of the parcel and of the products concerned.
- CAMA replaces the damaged products or refunds them, at the consumer's choice.
6. Wrong address and unclaimed parcel
The consumer is responsible for the accuracy of the delivery address provided. If the parcel is returned because of a wrong address, repeated absence or failure to collect it from the pickup point within the time allowed, the cost of reshipping is borne by the consumer. If the consumer prefers to cancel, the order is refunded minus the delivery costs incurred.
7. Incorrect delivery
Any delivery error (missing product, product not matching the order) must be reported within 48 hours of receipt. CAMA corrects the error at its own expense (shipping the missing product or a replacement).
8. Returns
The right of withdrawal and the return conditions are set out in the refund policy.